Welcome Back Guest | Login

Domestic Shipping Information

Shipping Methods to the United States

Please Note:  All Shipping times are estimates and are not guaranteed

Standard & Free Shipping 
* Most orders ship via United States Postal Service, however wholesale cases and large orders may ship UPS.  We are unable to accept requests for specific shipping methods
* Arrives around 5-7 business days after shipping
* Standard shipping orders ship Monday, Wednesday and Friday 
* We frequently are able to deliver faster than the 5-7 day estimate with Standard Shipping, but if you must have your order faster than our estimate, please upgrade to either Priority or Express mail)

 USPS Priority Shipping
* Arrives around 2-5 business days after shipping
* Expedited orders are processed before standard delivery orders 
* Expedited orders are packed and shipped Monday - Friday  

 USPS Express Mail 
* 1 business day to most locations. Some rural areas are 2 day delivery zones. 
* Monday - Saturday delivery 
* Orders must be placed by 11:00am EST Monday - Friday for same day shipping. Orders placed Friday afternoon through Sunday will ship on Monday. 

Military addresses being shipped to APO/FPO locations are shipped via USPS mail and domestic shipping rates. Estimated delivery times can take 1-6 weeks depending on your location. 

Backorders

In the event an item unexpectedly goes out of stock before we are able to update the website we will notify you of the delay.  Occasionally we may have to refund you for a backordered item will not be in stock within a reasonable time.

Domestic Shipping Terms and Conditions: 

Lost or Stolen Orders/Incorrect Shipping Information:
Orders undelivered due to incomplete or incorrect address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Packages that are confirmed delivered by a delivery confirmation number are NOT eligible for a refund or reshipment. Please make sure the shipping address you use for your order is to a safe and secure location. Packages that are stolen after delivery are not eligible for a refund. Please use PO Boxes with caution. Packages that are confirmed delivered to a PO Box are not eligible for a refund. 

Packages Returned to Sender/Refused: 
Packages returned by any carrier as "Refused" or “Return to Sender” will not be resent for any reason. Your order will be refunded by your original payment method minus shipping charges incurred by Hair Hardware even if you paid no shipping charges originally.  We are charged for the original shipping, the return shipping and a return shipping fee, all of which become your responsibility and are subtracted from any refund due if you refuse or return to sender a package. Packages returned to sender due to customer error in shipping address can be re-sent for an additional shipping charge or refunded minus shipping charges incurred by Hair Hardware.  Please click here to request re-shipment.

Packages with "Notice Left" by Delivery Service:
Occasionally the delivery carrier (USPS, UPS, Fedex, etc.) may decide leave a notice that the package is available for pick up at another location such as your local post office.  This is out of Hair Hardware, Inc.'s control and the decision to leave a notice instead of delivery is entirely at the discretion of the delivery handler.  If your package is held for pick up it is the customer's responsibility to pick up the package in a timely manner.  If the package is returned to Hair Hardware due to the customer's failure to pick up you will be refunded for the cost of the merchandise minus the shipping charges. 

We do not intercept packages to change delivery addresses after orders have shipped for any reason.  This is for your protection and ours.  You must give us correct shipping information at the time the order is placed.