*Vinyl, Fabric, Rhinestone and Spangle products are made to order and NOT returnable. Special order and wholesale cases are also not returnable.
To initiate a return simply email us at firstname.lastname@example.org with your order number, items you wish to return and a brief reason. We will email you back shortly after with specific return instructions.
Returns Terms and Conditions:
- The returned items must be in their original condition and packaging.
- Shipping costs are not refundable. If our original shipping costs exceeded the original shipping amount you paid to us, this will be subtracted from your refund.
- For example, orders that qualify for free shipping will have our shipping costs subtracted from your refund.
- Credit for returned items will be refunded to the original form of payment or store credit.
- We do not process exchanges.
- You are responsible for all return shipping costs.
- You cannot return part of a pack of multiple items. For example, if you purchased a pack of 50 headbands you cannot return 10 of them that you did not use.
- Please make sure you use a reliable, trackable shipping method and insure your return if necessary. We cannot be responsible for lost returns.
- Please email email@example.com with questions.
- Wholesale cases and bags that are returned will be subject to a 15% restocking fee. All other returns may be charged a 10% restocking fee.
- Special order items that are not regular stock of Hair Hardware are not returnable.
- Vinyl, Fabric, Rhinestone and Spangle products are made to order and NOT returnable.